Burst Pipe Repair in Douglasville, GA

Is a leak at my Douglasville meter WSA's job or mine?

The City of Douglasville doesn't run water or sewer; the Douglasville-Douglas County Water and Sewer Authority (WSA) does. WSA owns the meter and the lines in the road right-of-way, and the customer owns the water and sewer lines on the property from the meter up to the home. For a leak at the meter or in the road, call WSA at 770-949-7617 during business hours or 770-942-6633 after hours for emergencies. A break between the meter and the house is a plumber's repair.

Can I pull the permit myself?

The City of Douglasville's Building Division takes plumbing permit applications through its BS&A online portal, and homeowners can apply for some permits themselves. For a burst pipe repair, though, most people let the plumber handle the permit along with the work, especially if the repair involves a long run or the yard line.

What causes bursts in newer Douglasville homes?

The median Douglasville home was built in 2001, and only about 21% predate 1980. In newer houses, bursts usually trace to cold exposure, like PEX or CPVC in an attic or garage, or to worn parts such as a washing machine hose. In older homes near the historic downtown, aging pipe is a bigger factor. Either way, the plumber will try to fix the cause, not just the hole.

Gas in Douglasville is split between Austell Gas System and Atlanta Gas Light, and your gas bill shows which. If you smell gas, leave and call 911, then Austell Gas at 770-948-1841 option 1 or Atlanta Gas Light at 877.427.4321.

For water, the habit worth building is a quick meter check now and then. With every fixture off, the WSA meter should sit still. If its dial or leak indicator keeps moving, water is escaping somewhere between the meter and your taps, and a plumber can find it before it turns into a soaked floor or a big bill. Knowing where your house shutoff is, and that it closes fully, makes any burst far less costly. Show everyone in the house where it is.