Gwinnett County took over the City of Norcross water and sewer system in 2013, and billing and customer service moved to the county, so homes here don't depend on a private well pump, and we found no count of wells. When water weakens, a plumber can find whether the regulator, the line from the meter or the fixtures are to blame. Call the number on this page to be connected with a local plumber in Norcross.
Norcross water
Norcross is a historic 1870 railroad town in southwest Gwinnett, about 20 miles from downtown Atlanta, with a town square and a young, diverse population. Gwinnett DWR draws from Lake Lanier, treats the water at its Shoal Creek and Lanier filter plants and disinfects it with chlorine. The county maintains the meter and the short pipe from the main; the private service line, the sewer lateral and any backflow preventer are the owner's. The median home dates to 1990.
Norcross mixes homes near the historic downtown, some of them decades old, with newer infill and townhomes. Older houses may have supply pipe that has narrowed with corrosion, while newer ones more often have a regulator set too low. A plumber can measure pressure at the hose bib and tell you which applies within minutes. Mention your home's age and any recent remodeling when you call.
What to do right now
- Find out if the street is affected. Gwinnett's problem line is 678.376.7000.
- Check the meter with all fixtures closed.
- Compare hot and cold. Weak hot water alone points to the water heater.
- Look at the main valve and make sure it's fully open.
- Note any wet areas between the meter and the house.
Symptoms and what they suggest
| Symptom | Likely cause |
|---|---|
| Sudden house-wide drop | Regulator failure or main work |
| Gradual drop over months | Regulator wearing or pipe narrowing |
| Puddle near the meter box | Leak on the county or owner side |
| One fixture weak | Aerator, cartridge or stop valve |
| Hot side weak only | Water heater inlet or sediment |
Cost factors
- The failed part and how easy it is to reach.
- Leak location. Under a driveway or older concrete takes more work.
- Older pipe in some homes near the historic downtown.
- Permits. Norcross Community Development handles trade permits.
A puddle at the meter box could be on either side of the meter, so it's worth reporting to Gwinnett first. The number on this page is a free referral line, not a plumbing company; it connects you with an independent plumber who works in Norcross. Have your Gwinnett bill handy as well.
Well Pump Repair questions in Norcross
Who do I call when the problem is the water main or the meter?
Pressure fell and I'm on public water. Is a pump to blame?
Is my house on a private well or on public water?
Which office handles permits for well pump work here?
More plumbing services in Norcross
Well Pump Repair nearby
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