Close the main valve first when a pipe breaks or the sewer backs up in Dallas, and leave the house and call 911 and Atlanta Gas Light at 877.427.4321 if there is a gas smell. Then call the number on this page to be connected with a local plumber in Dallas.
How the call goes
Calling the number connects you with an independent plumber who works in Dallas and the surrounding part of Paulding County. Tell them what failed, whether the water is off and whether you are on city or county water. Ask about after-hours pricing before anyone is dispatched. Arrival depends on the hour and the plumber's workload, so no time is promised.
What drives the cost
- Hour. After-hours and weekend calls usually cost more.
- Location. A pipe under a slab or behind finished drywall adds time.
- Scope. A single fitting is quick; a water heater or long line is not.
- Permits. Inside Dallas city limits, Community Development issues plumbing permits, with inspections done by Bureau Veritas. Outside the city, Paulding County issues permits.
Dallas water and sewer
Dallas is Paulding County's seat, a fast-growing northwest exurb with a historic downtown and the Silver Comet Trail nearby. Its population roughly tripled between 2000 and 2020, and the median home was built in 2002.
The City of Dallas runs its own water distribution system, about 37 miles of lines serving roughly 2,650 customers within its service area. It buys its water from the Paulding County Water System. Paulding County also serves parts of the Dallas area directly, so some Dallas addresses are county customers. Check your bill.
For city customers, Public Works handles main-line and service-line sewer backups and blockages, sewer cleaning and repair. The city runs its own wastewater plant. Leaks in city streets or the right-of-way go to Water Maintenance at 770-443-8110, ext. 1402, and the Public Works Service Division is at 770-443-8117. Leaks inside the house, or on the owner's side of the meter, are plumber work.
Newer houses here tend to have emergencies tied to water heaters, supply lines and hoses rather than old pipe. A water heater in a garage or attic can leak for a while before anyone notices, so a stain on a ceiling or water on the garage floor deserves a quick look. If a supply hose bursts, closing the fixture's stop valve may be enough to keep the rest of the house running.
Before help arrives
- Main valve closed
- Water heater gas or power off if it is leaking
- Breakers off for wet areas
- Water bill handy to confirm city or county service
- No drains used during a sewer backup
Emergency Plumber questions in Dallas
Should I call the utility or a plumber first when the sewer backs up?
Who handles a water main break or a sewer overflow in the street?
My mailing address uses the town name. Does it matter whether I am inside city limits?
I smell gas near the water heater or furnace. What is the safe move?
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