If water is spreading or sewage is backing up in a Duluth home, close the main shutoff now; if you notice a gas smell, leave and call 911 and Atlanta Gas Light at 877.427.4321 from outside. Then call the number on this page to be connected with a local plumber in Duluth.
Signs of a real emergency
- A flex supply line under a sink or toilet that has let go
- Water running across the floor from a laundry room or water heater closet
- Sewage in a bathtub or the lowest drain in the house
- Warm spots on a slab floor or a sound of water under the floor
- A ceiling bulging below an upstairs bath
Duluth's setup
Duluth is a Gwinnett suburb bounded by the Chattahoochee River on the north, with a railroad-era core and wide areas of 1980s and 1990s housing; the median home was built in 1994. Water and sewer come from the Gwinnett County Department of Water Resources, which takes problem reports at 678.376.7000 at any hour.
Gwinnett maintains the meter and the short pipe from the main to it. Everything on the house side belongs to the owner: the private water service line, the entire sewer lateral and any backflow preventer. So a leak in the yard past the meter, or a clog anywhere in the lateral, is a plumber call rather than a county one.
Houses from the 1990s are now old enough that original water heaters, washer hoses and supply valves are common failure points. Many Duluth homes also sit on slabs, which is why the city's inspection list includes a slab plumbing inspection. A hot spot on the floor, a meter that never rests or a sound of water under a carpet are clues worth reporting when you call.
Price drivers
- Hour. Expect a higher rate for night, weekend and holiday calls with many plumbers.
- Location of the leak. Under a slab or inside a wall takes longer to find and reach.
- Parts. A hose or valve is inexpensive compared with a new water heater.
- Permits and inspections. Duluth takes trade permits through its GovWell portal, and its inspections include a water heater inspection, so a replacement after an emergency usually involves the city.
Once you are connected
An independent plumber who works in Duluth takes the call. Say what is leaking, whether the main is closed and whether the house is on a slab or crawl space. Ask about after-hours pricing before the visit. Arrival depends on the hour and the plumber's schedule, so no time is promised.
Emergency Plumber questions in Duluth
The water meter keeps spinning with every tap off. What does that mean?
Where is the main water shutoff, and how do I close it fast?
The water heater is leaking onto the floor. How urgent is that?
Who handles a water main break or a sewer overflow in the street?
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