If a pipe bursts or the drains back up in Dunwoody, shut off the main water valve right away; for a gas smell, leave the house, call 911 from a safe place and then call Atlanta Gas Light at 877.427.4321. Then call the number on this page to be connected with a local plumber in Dunwoody.

A quick look at Dunwoody
Dunwoody combines the Perimeter Center business district with established neighborhoods around historic Dunwoody Village. About 44% of homes were built before 1980, and the 1970s alone account for roughly 28%. Houses from that decade often still have original water heaters or valves, older copper or galvanized branches and drain lines that have slowed with age. The city lists DeKalb County Watershed Management as its water provider and has no sewer system of its own.
Steps to take now
- Turn off the main. If the indoor valve will not budge, the water can be shut at DeKalb's meter pit outside.
- Turn off the water heater if it is leaking or part of the problem.
- Shut off breakers for any room where water is near outlets or fixtures.
- Stop using drains if sewage is coming up.
- Call DeKalb for public-side problems. Its 24-hour emergency repair line is 770-270-6243. DeKalb owns the line from the main through the meter; the owner is responsible from the meter to the house.
- Call for a plumber for anything inside or on the house side of the meter.
Signs and likely causes
| What you notice | Probable cause |
|---|---|
| Rusty water and a damp floor near the heater | Tank at the end of its life |
| Gurgling toilets and a sewer smell | Partial blockage in an older lateral |
| Pinhole leak in a basement ceiling | Corroded branch line |
| Main valve that will not close | Scale inside a 1970s gate valve |
| Water in the yard past the meter pit | Leak in the owner's service line |
Cost and permits
- Hour. After-hours calls usually carry a higher charge.
- Older materials. A corroded section may need replacing rather than patching.
- Access. Finished basements and tiled walls add time.
- Permits. Dunwoody covers stand-alone jobs such as water heater replacements and plumbing repairs with single-trade component permits, issued over the counter, online or by mail, and says work may not begin until the permit is issued. In an emergency, the plumber stops the water first; ask how they handle the permit for the lasting repair.
Ask about after-hours pricing when you are connected. Arrival depends on the hour and the plumber's schedule, so no time is promised.
Emergency Plumber questions in Dunwoody
Does an emergency repair still need a plumbing permit?
Are older homes here more likely to have plumbing emergencies?
Water is pooling in the yard near the meter. Is that my repair or the utility's?
A pipe froze overnight. How should it be thawed?
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