For a burst pipe, a backed-up sewer or a leaking water heater in Roswell, close the main valve first. If you smell gas, leave and call 911 and Atlanta Gas Light at 877.427.4321 from away from the house. Then call the number on this page to be connected with a local plumber in Roswell.

What happens when you call
The number on this page routes you to an independent plumber who takes urgent work in Roswell. Expect a few quick questions: what failed, whether water is still running, whether the main is closed and the street address. Be ready to say which water system you are on, because in Roswell that is not a given. Ask how the plumber prices nights and weekends before anyone heads out. When someone can arrive depends on the hour and the plumber's existing jobs, so no time is promised.
What the visit may cost depends on
- The hour. After-hours and holiday calls commonly carry a higher service charge.
- Where the failure is. An exposed pipe is quick; one in a finished basement ceiling or under tile takes longer.
- Repair or replacement. Swapping a valve differs from replacing a water heater or a length of pipe.
- Permits. Roswell's building permit application adds plumbing as a trade, with a subcontractor affidavit, business license, state license and photo ID required, so a full replacement can involve the city.
Roswell's split water system
Roswell grew from an 1850s mill town on the Chattahoochee into an affluent north Fulton suburb. Its water service is split. The City of Roswell Water Utility, with its Big Creek plant, serves part of the city, about 5,600 customers. Everyone else gets water from Fulton County. Your bill tells you which:
- Roswell Water Utility leaks: 770-641-3707 on weekdays; after hours through police dispatch at 770-640-4100
- Fulton County water: 770-640-3040 for North Fulton drinking water emergencies
Sewer is simpler. Fulton County handles all sewer lines in Roswell, even for homes on city water, and its North Fulton sewer line is 404-612-3061. For Fulton customers, the county repairs the water line from main to meter, and the owner is responsible for the meter-to-house line and for the sewer lateral out to the property line.
The median home here was built in 1989 and about 22% predate 1980, so older houses near the historic district are where worn valves and aging drains show up most.
Before the plumber gets there
- Close the main valve and leave it closed
- Turn off the water heater's gas or power if it is involved
- Switch off breakers for any wet room
- Find your water bill so you know which utility serves you
- Move rugs, boxes and electronics out of the water's path
Emergency Plumber questions in Roswell
Who handles a water main break or a sewer overflow in the street?
Should I call the utility or a plumber first when the sewer backs up?
I smell gas near the water heater or furnace. What is the safe move?
Which plumbing problems can safely wait for a weekday?
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