On City of Fayetteville water, the city owns the main, the line to the meter, the meter and the meter box, while the service line from the meter to the house is the customer's and repairs require a plumber. The city does not locate service-line leaks, so tracing it is part of the plumber's job. Call the number on this page to be connected with a local plumber in Fayetteville.
What happens when you call
This is a referral service, not a plumbing company. The call reaches an independent local plumber who works in Fayetteville and Fayette County. They'll want to know whether you're on city water or Fayette County Water System, where the ground is wet and whether the meter moves with everything off. Because the city doesn't locate service-line leaks, the plumber does that work: confirming the leak at the meter, finding where the line enters the house and tracing the route before digging. Once the break is exposed, you'll hear whether a repair will hold.
What affects the cost
- Finding the leak. Tracing and pinpointing is on the owner's side here.
- Route length from the meter to the house.
- Surface. Driveways, walks, sod and trees over the pipe.
- Repair scope. A single joint versus a longer replacement.
- Permit. Inside city limits, permits and inspections are handled through Fayetteville Building & Inspections, operated by SAFEbuilt, via BS&A Online.
Fayetteville conditions
The Fayette County seat runs its own water and sewer system, with roughly half its water from deep city wells and the rest bought from Fayette County Water System. But a Fayetteville mailing address doesn't mean you're inside city limits, and some residents pay Fayette County Water System instead. Check your bill. City customers can reach the water office at 770-460-4237 during business hours or 770-997-5189 after hours.
The city's FAQ is unusually specific. It owns the main, the line to the meter, the meter and the meter box. The service line from the meter to the house is the customer's, and its FAQ notes that even a leak inside the meter box on the service line side is the owner's to fix with a plumber. Most homes are fairly new, with a median build year of 1999 and about 9% before 1980, so lines usually fail at fittings or where later projects disturbed them. The city publishes its service line inventory through Georgia EPD's portal.
Before the plumber arrives
- Confirm from your bill whether you're on city or county water
- Find the main shutoff and make sure it turns
- Check the meter box for water and note which side of the meter it's on
- Take meter readings an hour apart with no water use
- Mark the wet area and any sinking soil
Water Line Repair questions in Fayetteville
Who handles a leak inside the meter box?
How do I tell which water system serves my address?
How can I use the water meter to check for a hidden leak?
Can a new water line go in without trenching the whole yard?
More plumbing services in Fayetteville
Water Line Repair nearby
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