Close the main valve as soon as a pipe bursts or a drain backs up in Smyrna. If you smell gas, leave the house and call 911 and your gas utility from outside: Atlanta Gas Light at 877.427.4321, or the Austell Gas System at 770-948-1841, option 1, if your bill shows Austell Gas. Then call the number on this page to be connected with a local plumber in Smyrna.

How the call works
Calling the number here connects you with an independent plumber who serves Smyrna. Tell them what is leaking or backing up, whether the water is off and the address. If the leak is outside, mention whether it is at the meter box or between the meter and the house, since that decides whether the city or a plumber handles it. Ask about after-hours rates before the visit. No arrival time is promised; it depends on the hour and how busy the plumber is.
Things that affect the price
- Time of day. Evening, weekend and holiday visits usually cost more.
- Access to the pipe. Leaks in slabs, finished walls or tight crawl spaces take longer to reach.
- Scope. A single fitting is minor; a new water heater or line section is a bigger job.
- Permits. Smyrna's Building Division inspects new and remodeled work under the 2024 International Plumbing Code with Georgia amendments, and permits go through the city's OpenGov portal.
Smyrna's water and sewer
Smyrna, the dense and fast-growing Jonquil City near Cumberland, runs its own water and sewer division. It buys treated water from the Cobb County-Marietta Water Authority and distributes it through city pipes. The city maintains everything up to and including the meter, and city crews repair leaks inside the meter box. The line from the meter to the house is the owner's, and the city does no work on private property.
For sewer, the city keeps the street mains clear. If the mains are flowing and your house is still backed up, the city's advice is to call a plumber for the private lateral. After hours, on weekends and on holidays, water and sewer emergencies go to 770-434-6666.
The city also notes two clues worth knowing. Low pressure with no city work underway often points to a leak or a clogged pressure regulator in the house. Reddish-brown water can come from iron deposits in pipes or the water heater, which a plumber can service. About 28% of Smyrna homes predate 1980, so older valves and lines turn up in places like Smyrna Heights.
Gas service is split by address. The Austell Gas System, a municipal utility, serves parts of Smyrna, and other homes are on Atlanta Gas Light pipes. Your gas bill shows which one to call for a leak.
Checklist while you wait
- Main valve closed, and a bucket under any drip
- Water heater turned off if it is leaking
- Power off to wet areas at the breaker
- No more water down the drains during a backup
- A clear path to the meter, main valve and water heater
Emergency Plumber questions in Smyrna
Water is pooling in the yard near the meter. Is that my repair or the utility's?
Should I call the utility or a plumber first when the sewer backs up?
Every faucet in the house stopped at once. Is that a plumbing failure or a utility problem?
I smell gas near the water heater or furnace. What is the safe move?
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